Crisis Support
Outpatient Support
Community-Based Supports
Additional Support/Finding Help
Local Mental Health Resources
Wayne Behavioral Health Network (WBHN): (315) 946-5722
Open Access Center (WBHN): (315) 946-5750
Mental Health Association (MHA): (585) 325-3145
Catholic Charities: (315) 331-4867
Second Chances Homeless Center: (315) 553-2330
Runaway & Homeless (Wayne County): 1-800-456-1172, or (315) 946-5624
Youth Shelters – Runaway Hotline: 1-800-231-6946
Youth Talk Line: 1-800-246-7743
Teen Crisis: 1-800-852-8336
Monroe County Crisis Center: (585) 275-5151
The LGBTQ National Help Center Hotline: 1-888-843-4564
Trey Lockhart, LMHC - Homeless Youth Liaison: (585) 301-2395 | 203 W Miller St, Newark, NY 14513
National Crisis Resources
The Trevor Project: call 866-488-7386 or Text “START” to 678678
https://www.thetrevorproject.org
Trained counselors available 24/7 to support youth who are in crisis, feeling suicidal, or in need of a safe and judgment free place to talk. Specializing in supporting the LGBTQI+ community.
Crisis Text Line: text “HELP” to 741741
Available 24/7, 365 days a year, this organization helps people with mental health challenges by connecting callers with trained crisis volunteers who will provide confidential advice, support, and referrals if needed.
National Suicide Prevention Lifeline: 9-8-8
This is a crisis hotline that can help with many issues, not just suicide. For example, anyone who feels sad, hopeless, or suicidal; family and friends who are concerned about a loved one; or anyone interested in mental health treatment referrals can call the Lifeline. Callers are connected with a professional nearby who will talk with them about what they are feeling or concerns for other family and friends. Call the toll-free Lifeline, 24 hours/day, 7 days/week.
Substance Abuse and Mental Health Services Administration’s (SAMHSA) Disaster Distress Helpline call 1-800-985-5990 or text “TalkWithUs” to 66746 to connect with a trained crisis counselor.
https://www.samhsa.gov/find-help/disaster-distress-helpline
SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
NAMI (National Alliance on Mental Illness): (585) 423-1593
Email: info@namirochester.org | Local NAMI: https://www.namiroc.org/start-here | National NAMI: https://www.nami.org/home
NAMI offers education, support, resources and advocacy for those families affected by mental illness.
Emergency Departments/Psychiatric ED
Finger Lakes CPEP: (315) 462-1080
Newark-Wayne Community Hospital: (315) 332-2022
Clifton Springs Hospital & Clinic (Also Mobile Crisis Unit): (315) 462-9561
Clifton Springs Behavioral Health Clinic: (315)-462-1080
http://www.cliftonspringshospital.org/
Finger Lakes Comprehensive Psychiatric Emergency Program (CPEP), based at Clifton Springs Hospital. Responding to the emergency needs of individuals in Ontario, Seneca, Wayne and Yates Counties, CPEP staff conduct emergency evaluations at Clifton Springs or in the community and assist in connection to needed programs or services.
Strong Behavioral Health-Psychiatric Emergency Department:
(585) 275-5151 | https://www.urmc.rochester.edu/
UR Medical Center 601 Elmwood Ave. Rochester, NY 14642
Strong Behavioral Health (SBH) houses the Monroe County Comprehensive Psychiatric Emergency Program (CPEP) which is located in the Emergency Department of Strong Memorial Hospital and includes Mobile Crisis Team. They are trained to complete psychosocial risk screens and evaluations, an essential element of the psychiatric evaluation. They also have the opportunity to utilize their crisis intervention skills on the phone and in-person, with patients who are experiencing acute psycho-social or psychiatric crisis.
Mental Health Providers Glossary
CSW: Certified Social Workers resolve problems for individuals and families through counseling.
LCSW: Licensed Clinical Social Workers help clients to deal with issues involving their mental and emotional health.
LMFT: Licensed Marriage and Family Therapists help clients to manage or overcome mental and emotional problems regarding their family and relationships.
LMHC: Licensed Mental Health Counselors offer a method of mental health counseling that is very individually based and tends to rely on a more collaborative approach than other methods of mental health counseling and often has a more flexible outlook on methodologies than social work or psychology.
Ph.D.: A Ph.D. is a Doctor of Philosophy degree. These practitioners have received extensive training in the science and practice of psychology. They are qualified to conduct research as well as to provide clinical services.
Psy. D.: A Psy.D. degree is a Doctor of Psychology degree. These practitioners have been trained with a greater emphasis on psychotherapy and have more supervised experience with patients than practitioners with a Ph.D. Psychiatrist: A physician or medical doctor (MD) who specializes in the prevention, diagnosis, and treatment of mental, addictive, and emotional disorders.
Questions to Ask a Potential Mental Health Provider
Finding the right mental health provider is important to treatment success. Asking questions during an initial phone conversation is appropriate and recommended. In order to determine whether the practitioner is a good fit, you may be asked to give your age, diagnosis/the problems you are seeking help with, as well as any treatment history.
1. When do you have availability? Can you see me/my child after school/work hours?
2. Do you accept my insurance?
○ If not, what arrangements do you have for payment? Do you have low-fee or sliding-scale options?
3. What areas do you specialize in?
4. Do you use a particular focus in your treatment/practice? (Ask them to explain what the terminology means if it is not clear).
5. Do you involve parents/families in your treatment sessions? How often?
6. How will you track/monitor my child’s progress? How will we decide when therapy is no longer needed?
7. If I/my child need(s) medication, can you prescribe or refer me to someone who does? Will you collaborate with me or my child’s physician to provide this?